What I liked most about the workshop was:

• "The facilitator - great sense of humor, great analogies."
• "All of it. I liked the interaction and 'real world' scenarios. Keith is wonderful as a facilitator."
• "The clear concise manner in which it was presented, peppered with Keith's humor and real life examples."
• "Suggestions and the examples on how to handle some difficult situations."
• "Learned more about the customer's point of view."
• "Helped me understand the importance of the business aspect of the show & how it relates to investment vs. return."
• "The speaker's knowledge and obvious preparedness."
• "Step-by-step breakdown of interaction process."
• "Solid info, fast pace, tailored to our company."
• "Workbook - very well organized."
• "Great information, perfect examples to use during presentation"

• "Ask more open-ended questions and listen more."
• "Be more attentive to addressing the customer's needs by probing more and remembering to close for the lead."
• "Push literature less, do better qualifying."
• "Talk less with co-workers."
• "Create a positive first impression and ask open-ended questions."
• "Listen more to prospects, do more probing, tone down aggressive behavior."
• "Not ask 'May I help you?'"
• "Be more determined to get info from prospect vs. only giving info out."
• "Remember to acknowledge/pause and probe when faced with customer resistance."
• "Ask questions, let client talk."

• "Outstanding. I have been to many booth in-services at different companies and this is the best."
• "Really enjoyed this great info. I wish everyone could attend at some point."
• "I don't usually give all 10's, but this was great!"
• "Very valuable. I wish I had required all my staff to sit in."
• "Much better off because of it. Definitely worth the time."
• "Many people have forgotten the basics and it was great to go over them, and learn some new skills as well."
• "Taught us to think from the customer's perspective."
• "Excellent speaker, kept our attention at all times."